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IPChitChat United Kingdom

Business Telephone systems and VoIP hardware provider

We are a UK based provider of Business telephone systems and VoIP hardware from manufacturers including Positron Telecom and Atcom. We provide powerful, reliable and cost effective solutions for the SMB market.

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General office

IPChitChat
125 Queen Street
Sheffield
South Yorkshire ,S1 2DU
United Kingdom

Phone: -441302638679
Site: http://www.ipchitchat.co.uk
  • Cloud-based Unified Communications Service Provider
  • Hardware
  • Voip consulting
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Silent Monitoring

Silent MonitoringFeature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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Broadsoft powered with multiple product packages to address your communications needs. Fully managed services or hybrid services to use existing broadband and phone system.

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