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IPC Ukraine

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General office

IPC
Artema 71
Donetsk
Donetskaya ,83001
Ukraine

Phone: 380623826554
Site: http://www.ipc.ua
Contact Person

Aleksey Larushkin / Technical Director
Phone: 380623826564
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Silent Monitoring

Silent MonitoringFeature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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