The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
Comvoz Communication
Comvoz Communication is an American telecommunications company located in the South of Florida, USA, with its own offices in Colombia, Dominican Republic, Honduras, Argentina, Venezuela, Bolivia, Spain and USA, where is actually offering its services.
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