Shared Extension is when a group of agents has one and the same extension line. During the incoming call the phone will ring at several agents simultaneously.
Mirrored Extensions is when you have one and the same extension line on several phones, in example, in the office, at home and on the cell phone. So when someone calls your extension all you phone sets sharing the same extension will ring.
Orca Communications (OrcaCom) Limited
Orca Communications (OrcaCom) delivers national & international VoIP telecommunications to small, medium and large businesses. We provide VoIP calls, connections and the hosted PBX system so you only have to deal with one phone company.
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