IPBOX Comunicación sin Fronteras Ecuador
Ipbox Lider en Innovaciónes tecnologicas OpenSource y Telefonia VoIP.
ipbox empresa innovadora siempre a la vanguardia tecnologica. proveedor de soluciones VoIP basadas en asterisk, equipos de telefonia, servidores, sistemas de videoConferencia.
General office
IPBOX Comunicación sin Fronteras
Victor Emilio Estrada 114 y Balsamos
Guayaquil
Guayas ,593
Ecuador
Phone: +593 6026199
Phone: +593 6026200
Site: http://www.ipbox.com.ec
Contact Person
Andres Lopez Maspons / Presidente Ejecutivo
Phone: 6026199
IPBOX Comunicación sin Fronteras
Victor Emilio Estrada 114 y Balsamos
Guayaquil
Guayas ,593
Ecuador
Phone: +593 6026199
Phone: +593 6026200
Site: http://www.ipbox.com.ec
Contact Person
Andres Lopez Maspons / Presidente Ejecutivo
Phone: 6026199
- Hardware
- Virtual PBX
- Asterisk
- IP PBX
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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