IP USA United States

Your rate:

Rating: 0/0.00/5

General office

IP USA
1951 Promontory
Castle Rock
CO ,80109
United States

Phone: +1 303-814-3279
Site: http://www.ip-usa.net

Contact Person

Chuck Broadwater / Owner
Phone: +1 303-814-3279

Hosted VoIP billing service provider
VoIP Billing Software Provider
Hardware

Outsourced Billing
Billing Software
Call Routing VoIP Solutions
Project Mangement Services
Installation and Support Services

Quintum

D-TAC

Datasoft Networks Inc.

SiP Micro Systems Inc

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

View more WIKI