IP Store United States

IP Store is a division of Tortel Communications Inc. Tortel Communication is a leading provided of new and refurbished telecommunication equipment for over 20 years. With offices world-wide, IP Store is more than simply a website from which to purchase VoIP equipment. Our extensive website features comprehensive product descriptions that enable customers to compare a variety of equipment models and manufacturers, facilitating the best choice based on specific needs. IP Store stands behind every product it sells. We carry a large inventory of VoIP equipment at our Toronto, Ontario and Buffalo, NY warehouse.

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IP Store
221 Commerce Drive Amherst, New York 14228
Amherst
New York ,14228
United States

Phone: +1-877-419-1097
Site: http://ipstore.com

Hardware
Hosted PBX Service Provider
International VoIP Wholesale Provider
Internet Fax Service Provider
Internet Telephony Service Provider
Internet VoIP and Video Conferencing Service Provider
Wholesale VoIP Carrier

Call Back
Call Routing VoIP Solutions
Call shop solution
H.323 Softswitch & CPE
H.323 VoIP Gateway
H.323 Wireless/ GSM VoIP Solutions
IP devices
Polycom
SIP Softswitch & CPE

2N
Asterisk
Asterisk
Asterisk
SIP softphones

Votacall

Eastern Point Communication LLC

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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