Ip ology Belgium

Ip-ology is a next-generation telecommunications company that specializes in providing VoIP-services to businesses. Ip-ology runs its own telecommunications network, using the latest technologies to provide businesses with voice- and data-services.

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General office

Ip ology
Offerlaan 184
Ghent
BE ,9000
Belgium

Phone: +32 2 403 48 40
Site: http://www.ip-ology.net

Contact Person

Annick Lesage / Account Manager
Phone: +32 2 403 48 40

International VoIP Wholesale Provider
Internet Telephony Service Provider
Internet VoIP and Video Conferencing Service Provider
Voip consulting
Voip Termination ISP

Call Routing VoIP Solutions
Consultancy Services
E1 Bulk Wholeseller
Partnering for Origination and Termination
SIP VoIP Gateway
System Integration
Termination

Audiocodes
Cisco Systems

Proprietary

Dutchphone

Fastcom

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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