IP Network Solutions United States
IP Network Solutions is a Communications Solutions Provider for retail and wholesale markets. We specialize in putting together complete solutions for your communications needs worldwide. We serve your requirements for bandwidth, network design, VOIP, pro
IP Network Solutions is a Communications Solutions Provider for retail and wholesale markets. We specialize in putting together complete solutions for your communications needs worldwide. We serve your requirements for bandwidth, network design, VOIP, professional services, Voice, Data, Internet and eBusiness applications for the enterprise market and VOIP, routes and terminations for the Wholesale market.
IP Network Solutions
145 Schoder Ave
Woodbridge
New jersey ,7095
United States
Phone: +1 732-636-2052
Site: http://www.ipnsc.com
Contact Person
Bill Bunavage / Director of Sales
Phone: +1 732-636-2052
Phone: +1 848-391-6439
- International VoIP Wholesale Provider
- Network Service Provider
- Termination
- Cisco Systems
- None
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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