IP Comsoft United States

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General office

IP Comsoft
92 Derrick Rd
Bradford
PA ,16701
United States

Phone: 716 655 2780
Site: http://www.ipcomsoft.com

Contact Person

Salvatore Luzzi / President
Phone: 716 566 2780

Internet VoIP and Video Conferencing Service Provider
VoIP Billing Software Provider
Voip consulting

Call Relay VoIP Solutions
PC to Phone
Phone To PC
Phone To Phone
Voice and Video Conferencing
Web To Phone

Cisco Systems

IP Phone

Infradapt

Lingo (Primus)

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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