IP Communications GmbH Austria

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General office

IP Communications GmbH
Freist?dterstr. 401
Linz
,1010
Austria

Phone: +43680 120 24 94
Site: http://www.ahooly.com

Hardware
International VoIP Wholesale Provider
Internet Telephony Service Provider
SIP Billing
Voip consulting
Voip Termination ISP

Billing Software
Call Routing VoIP Solutions
Collaboration
Consultancy Services
Installation and Support Services
IP devices
PC to Phone
Phone To PC
Phone To Phone
SIP Softswitch & CPE
SIP VoIP Gateway
Termination
Web Call
Web To Phone

2N
Audiocodes
Cisco Systems
Lucent
Micronet

AA VoIP Enabler
Billing system of own development

IP world.at

Quip m dc tbg

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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