Invoip hosted voice United States

Invoip is all about helping small to medium sized businesses grow through state-of-the-art communication technology. Invoip is a company with proven products and services that leverage cutting-edge communication technology, which businesses today need in order to facilitate growth and expansion. Invoip provides a premier, hosted voice, telephony solution that uses the latest in Voice over Internet Protocol (VoIP) technology.

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General office

Invoip hosted voice
901 Tower Dr.
Troy
MI ,48098
United States

Phone: +1 248-247-3200
Site: http://www.invoip.com

Contact Person

Dan Ethier / VP of Operations
Phone: +1 248-247-3200

Cloud-based Unified Communications Service Provider
Hosted PBX Service Provider
Hosted VoIP billing service provider
Internet Telephony Service Provider
Internet VoIP and Video Conferencing Service Provider

Call Back
Call Center services
Call Relay VoIP Solutions
Call Routing VoIP Solutions
Call shop solution
Data Conferencing
Hosted PBX
Hosted VoIP
PC to Phone
PC to Phone, Phone To PC, Phone To Phone, Project Mangement Services, Termination, Web Call, Web To Phone
Phone To PC
Phone To Phone
Virtual PBX
Voice and Video Conferencing
VoIP Hardware Provider
VoipSwitch

Cisco Systems
Cisco Systems

Not data

VoIP Office,llc

iWorldServices

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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