invoco. Spain

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General office

invoco.
C/. Fray Lluis Jaume I Vallespir 28
Sant Joan
Islas Baleares ,7240
Spain

Phone: 34971526534
Site: http://www.invoco.es
  • International VoIP Wholesale Provider
  • Internet Telephony Service Provider
  • Voip consulting
  • Voip Termination ISP
  • Billing Software
  • Call Routing VoIP Solutions
  • Collaboration
  • Consultancy Services
  • IP devices
  • Partnering for Origination and Termination
  • PC to Phone
  • Phone To PC
  • Phone To Phone
  • SIP VoIP Gateway
  • Termination
  • Web To Phone
  • 2N
  • another

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Silent MonitoringFeature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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