Intertoll Communications United States

Intertoll Communications Network Corp. was established in 1991 as a facilities-based carrier, and reseller of high quality long distance services. Over the last decade we have enhanced our product offerings to better meet the demands of an increasingly di

Intertoll Communications Network Corp. was established in 1991 as a facilities-based carrier, and reseller of high quality long distance services. Over the last decade we have enhanced our product offerings to better meet the demands of an increasingly discerning customer.With our corporate headquarters located in Miami, Florida, our operations center based in US, and our satellite offices throughout South America and Europe, Intertoll offers the industry`s most comprehensive and flexible solutions for worldwide communications.Our solid infrastructure and next generation switching platforms enable intelligent call processing - giving you maximum quality at a minimal price.Additionally, our complete billing and traffic management systems provide you with the tools you need to access your business and personal communications anywhere around the globe.Whether you are a corporation or a consumer, you rely on communications to stay in touch with your associates and loved ones. Be sure to choose a communications provider you can rely on.

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General office

Intertoll Communications
235 Crandon Bv.
Key Biscayne
,33149
United States

Phone: +1-800-556-7785
Site: http://www.intertoll.net
Contact Person

Monica Daniele / Customer Care Manager
Phone: +1 800-556-7785
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Silent Monitoring

Silent MonitoringFeature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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