Internet Solutions United Kingdom

Internet Solutions is South Africa

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Internet Solutions
Fleet Place House, 2 Fleet Place
London
London ,EC4M 7RT
United Kingdom

Phone: +44 (0) 20 7651 7099
Site: http://www.is.co.za

International VoIP Wholesale Provider
Internet VoIP and Video Conferencing Service Provider
Voip Termination ISP
Wireless Broadband

Call Relay VoIP Solutions
Call Routing VoIP Solutions
H.323 Softswitch & CPE
H.323 VoIP Gateway
H.323 Wireless/ GSM VoIP Solutions
Partnering for Origination and Termination
SIP Softswitch & CPE
SIP VoIP Gateway
System Integration
Termination
Voice and Video Conferencing

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MIND

Connexin

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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United World Telecom

United World Telecom is a leading switch-based telecommunications service provider, located in Florida, USA, serving retail, wholesale, and corporate customers worldwide. Established in 1996, United World Telecom has rapidly expanded its global presence i

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