International Telnet Inc (S) Pte. Ltd. Singapore

Founded in 1994 and based in the United States, International Telnet Inc. specializes in providing international telecommunication services. The backbone of International Telnet Inc. business is our global network, covering North America, Europe, and over

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General office

International Telnet Inc (S) Pte. Ltd.
Blk 1002, Toa Payoh Industrial Park
Toa Payoh
,319074
Singapore

Phone: +65 6259 1006
Phone: +65 9784 5121
Site: http://www.inttel.net

Contact Person

Alvin R / Manager Networks
Phone: +65 6259 1006
Phone: +65 9784 5121

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Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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