The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
Vide Telecom, INC. is a privately held telecommunications company. With over 12 years combined experience in the telecom industry, we have always focused on providing customers with the best quality and the lowest cost.