International Telecom Development France

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General office

International Telecom Development
HEAD-QUATERS 74-76, rue Garibaldi FLAT, E3
94100 SAINT-MAUR ( PARIS)
,94100
France

Phone: 33622171766
Site: http://www.itdafrica.com

Contact Person

Kemal Aghlal / CEO
Phone: 33622171766

International VoIP Wholesale Provider
Voip Termination ISP

Collaboration
Termination

Cisco Systems

None

ITD Paris

Distrion

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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Voz Telecom

VOZ telecom has provided a committed platform to the telecommunications industry within South Africa and internationally. This group consists of highly experienced engineers, that allows for more focus and less errors that any company can gain from. Our