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International Telecom Development France

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General office

International Telecom Development
HEAD-QUATERS 74-76, rue Garibaldi FLAT, E3
94100 SAINT-MAUR ( PARIS)
,94100
France

Phone: 33622171766
Site: http://www.itdafrica.com
Contact Person

Kemal Aghlal / CEO
Phone: 33622171766
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Intelligent ACD (Automatic Call Distribution)

Intelligent ACD (Automatic Call Distribution) The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.

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