InterMetro Communications United States
InterMetro Communications is a Public Domestic Wholesale Carrier provider. Our experienced team has a customer-centric approach with a proven track record of success.
General office
InterMetro Communications
Simi Valley
California ,93065
United States
Phone: 805.433.8000 x:301
Site: http://www.intermetro.net
Contact Person
Joe Rice / Carrier Relations/Global Accounts Manager
Phone: 1.805.433.8000 x:301
InterMetro Communications
Simi Valley
California ,93065
United States
Phone: 805.433.8000 x:301
Site: http://www.intermetro.net
Contact Person
Joe Rice / Carrier Relations/Global Accounts Manager
Phone: 1.805.433.8000 x:301
- Wholesale VoIP Carrier
- VoIP Service
Not data
Not data
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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