The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
B2VOIP.de is a secure ISP-PBX VoIP solution to business level in ISDN quality that can be integrated easily into any voice infrastructure and is provided here on a stable high-capacity communications platform.