Interfono Argentina

Voip service, did, pc to phone, phone to phone, voip mobile

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General office

Interfono
Caseros 2748 - 9D
Buenos Aires - Distrito Tecnológico
Buenos Aires ,1264
Argentina

Phone: +54 11 5917-7961
Phone: +54 11 4115-5124
Site: http://www.redinterfono.com
Contact Person

Gustavo Gabriel Borghetti / CEO
Phone: +54 911 3488-9037
  • Cloud-based Unified Communications Service Provider
  • PC to Phone, Phone To PC, Phone To Phone, Project Mangement Services, Termination, Web Call, Web To Phone
  • Cisco Systems
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Silent MonitoringFeature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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