INTERCONNECT Vietnam
General office
INTERCONNECT
6th FL, #231-233 Le Thanh Ton Street, Ben Nghe Ward, District 1,
Ho Chi Minh
,70000
Vietnam
Phone: +84 906881638
Site: http://www.interconnect.com.vn
Contact Person
Jacky Dao Trong Ha / Managing Director
Phone: +84 906881638
INTERCONNECT
6th FL, #231-233 Le Thanh Ton Street, Ben Nghe Ward, District 1,
Ho Chi Minh
,70000
Vietnam
Phone: +84 906881638
Site: http://www.interconnect.com.vn
Contact Person
Jacky Dao Trong Ha / Managing Director
Phone: +84 906881638
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Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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