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Interconnect Russia

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General office

Interconnect
Office #311, Krutitsky val, 14
Moscow
no ,109044
Russia

Phone: +7 (495) 247-6262
Site: http://www.iconnect.ru
Contact Person

Tatyana Kolyadko / manager
Phone: +7 (495) 247-6262
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Intelligent ACD (Automatic Call Distribution)

Intelligent ACD (Automatic Call Distribution) The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.

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