Interband Telecomunicaciones Argentina

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General office

Interband Telecomunicaciones
Tucuman 1441 - 5? Piso
Buenos Aires
Buenos Aires ,C1050AAC
Argentina

Phone: +54 11 4372-4956
Phone: +54 11 4372-4961
Site: http://www.interband.com.ar

Contact Person

Juan Carlos Bartolome / Presidente
Phone: +54 11 372 4956
Phone: +54 9 11 4984-7721

International VoIP Wholesale Provider
Hosted VoIP billing service provider
Voip consulting

Phone To Phone
Outsourced Billing
PC to Phone
Termination
Billing Software
Partnering for Origination and Termination
Consultancy Services

Cisco Systems

MIND

Chapter One

DKA

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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