Interalab, Inc. United States

Interalab is dedicated to providing personal service with attention to detail for every customer. Interalab strives for high quality, fast response time, and competitive fees. Our integrity, industry knowledge and great trade references make us an invalua

Interalab, Inc. is the culmination of over 13 years of service and experience in the fields of multimedia production and computer technology. The Interalab

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General office

Interalab, Inc.
510 Highland Ave, # 304
Milford
MI ,48381
United States

Phone: +1 800-841-4044
Site: http://www.interalab.com

Hardware
Internet Telephony Service Provider
Internet VoIP and Video Conferencing Service Provider
Network Service Provider
Voip consulting
Voip Termination ISP

Consultancy Services
Installation and Support Services
IP devices
Partnering for Origination and Termination
PC to Phone
Phone To PC
Phone To Phone
SIP Softswitch & CPE
SIP VoIP Gateway
System Integration

Cisco Systems

Billing system of own development
Java Based own system

Kytel International

Attelecom

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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