Intelica Communications South Africa
Intelica offers an end to end solution including the last mile with very competitive rates. We own our own Gigabit and Fibre backbone network. ECNS License with direct interconnect agreements enables us to direct voice calls directly to our BSC via ADSL, Diginet, EtherLink, Microwave, Broadlink at greatly reduced cost.
General office
Intelica Communications
Waverley Business Park
Mowbray
Western Cape ,7700
South Africa
Phone: +27 21 447-6701
Phone: +27 833230011
Site: http://www.intelica.co.za
Contact Person
Tania Barker / Sales
Phone: +27 833230011
Phone: +27 833230011
Intelica Communications
Waverley Business Park
Mowbray
Western Cape ,7700
South Africa
Phone: +27 21 447-6701
Phone: +27 833230011
Site: http://www.intelica.co.za
Contact Person
Tania Barker / Sales
Phone: +27 833230011
Phone: +27 833230011
- International VoIP Wholesale Provider
Not data
Not data
Not data
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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