Intelia Communications Czech Republic

The Intelia Company is a company for complex solution (Internet, voice, data and also eventually integration with IT, telemetry and medial products). Due to its experiences in the area of one stop shopping, Intelia belongs to the significant companies in this field in CR.Intelia offers to its customers a wide range of applications, solutions and support on the basis of the Internet. This range includes advanced e-mail services, calling through the Internet, audio/video transfers, e-commerce solutions, domains establishment, virtual private networks formation and management, secured access through SSL, support of SQL database management, routers hire and many other services.

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General office

Intelia Communications
Delnicka 12
Prague
,4444
Czech Republic

Phone: +420-226 091 400
Phone: +420-226 091 408

Contact Person

Pavel Yarmolchuk / Technical Director
Phone: +420-226 091 424

International VoIP Wholesale Provider
Internet Telephony Service Provider
Network Service Provider

Partnering for Origination and Termination
Phone To Phone
Termination

Cisco Systems
Dialogic Based

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Datitel sro

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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