InteleRoute Networks United States

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General office

InteleRoute Networks
244 Madison Ave. Suite 2730
New York
NY ,10016
United States

Phone: 2129995951
Site: http://www.inteleroute.com

Hardware
Hosted VoIP billing service provider
International VoIP Wholesale Provider
Internet Telephony Service Provider
Internet VoIP and Video Conferencing Service Provider
Network Service Provider
Voip consulting
Voip Termination ISP

Billing Software
Call Routing VoIP Solutions
Collaboration
Consultancy Services
Data Conferencing
H.323 Softswitch & CPE
H.323 VoIP Gateway
H.323 Wireless/ GSM VoIP Solutions
Installation and Support Services
IP devices
PC to Phone
Phone To PC
Phone To Phone
SIP Softswitch & CPE
SIP VoIP Gateway
System Integration
Termination
Voice and Video Conferencing
Web Call
Web To Phone

Cisco Systems
Lucent
NACT
Sonus Network

Billing system of own development
Custom Open Source Billing Solution
NACT - UNIX Platform
PortaSIP
Trabas

ZOZ Voip Corporation

DialNation

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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