Intelcom Line Inc. Afghanistan
We are International carrier and our mission is to increase the market share on a daily basis by providing our customers with excellent quality, competitive rates, good management tools and a suit of products that can be resold under their own brands.
General office
Intelcom Line Inc.
Armenia
Yerevan
Afghanistan
Phone: +374-10-527139
Site: http://www.intelcom-line.com
Intelcom Line Inc.
Armenia
Yerevan
Afghanistan
Phone: +374-10-527139
Site: http://www.intelcom-line.com
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Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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