Integrated VoIP Solutions (IVS Corp.) United States

IVS is dedicated to providing solutions for all of your communication needs. We offer local and long distance, data, VoIP equipment and services support, implementation and training for any size company. Our goal is to design and implement the most efficient and cost effective communications solution for your new and existing systems. Our engineers, sales and support staff are knowledgeable in the technologies of today to help your business move forward with a seamless transition from past communications platforms to what is to become definitive future of voice and data communications.

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Integrated VoIP Solutions (IVS Corp.)
1429 Chatsworth Ln
Plano
TX ,75075
United States

Phone: +1 972-423-2647
Phone: +1 469-361-0130
Site: http://www.ivscorp.com

Contact Person

Raymond Papiernik / VP
Phone: +1 630-497-1022
Phone: +1 847-649-8429

Internet VoIP and Video Conferencing Service Provider
Network Service Provider
Voip consulting

Collaboration
Consultancy Services
Fax To Fax
H.323 Wireless/ GSM VoIP Solutions
Installation and Support Services
IP devices
Partnering for Origination and Termination
Project Mangement Services
System Integration
Voice and Video Conferencing

Cisco Systems

IP Phone

Sphere Access Communications

Integrated VoIP Solutions (IVS Corp.)

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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