Intech Intelligent Network Technologies Mexico
General office
Intech Intelligent Network Technologies
Blvd v carranza #4711
saltillo
coahuila ,25230
Mexico
Phone: 4388660
Phone: 4388678
Site: http://intech.com.mx
Contact Person
Hervin Davila / Marketing
Phone: 4388678
Intech Intelligent Network Technologies
Blvd v carranza #4711
saltillo
coahuila ,25230
Mexico
Phone: 4388660
Phone: 4388678
Site: http://intech.com.mx
Contact Person
Hervin Davila / Marketing
Phone: 4388678
- International VoIP Wholesale Provider
- Internet VoIP and Video Conferencing Service Provider
- Call Relay VoIP Solutions
- Call Routing VoIP Solutions
- Data Conferencing
- H.323 VoIP Gateway
- PC to Phone
- Phone To PC
- Phone To Phone
- Audiocodes
- Cisco Systems
- Huawei VoIP Products
- Lucent
- net.com
- InfoLink
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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