Inside Macedonia

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Inside
Beogradska 9
Bitola
,7000
Macedonia

Phone: +389-472-033-04
Site: http://www.inside.com.mk
Contact Person

Nikola Mitreski / Gen. Manager
Phone: +389-462-309-80
Phone: +389-754-168-00
  • Hardware
  • International VoIP Wholesale Provider
  • Internet Telephony Service Provider
  • Network Service Provider
  • SIP Billing
  • VoIP Billing Software Provider
  • Voip consulting
  • Voip Termination ISP
  • Wireless Broadband
  • Billing Software
  • Call Relay VoIP Solutions
  • Call Routing VoIP Solutions
  • Consultancy Services
  • H.323 VoIP Gateway
  • H.323 Wireless/ GSM VoIP Solutions
  • Installation and Support Services
  • IP devices
  • PC to Phone
  • Phone To Phone
  • SIP VoIP Gateway
  • Termination
  • Web To Phone
  • Cisco Systems
  • Nuera
  • Quintum
  • Senao
  • another
  • Billing system of own development

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Silent Monitoring

Silent MonitoringFeature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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