Inova Venture Pte Ltd Singapore
Inova Venture was founded in 1999 as a telco solutions provider.
Inova's foremost priority lies in providing its products and services to each customer's specific needs. Through hard work and dedication of the Inova staff, it has earned its
Inova Venture was founded in 1999 as a telco solutions provider.
Inova's foremost priority lies in providing its products and services to each customer's specific needs. Through hard work and dedication of the Inova staff, it has earned itself a worthy reputation within the industry of being a reliable and innovative Telco solution provider whose customers have enjoyed higher returns and productivity and lower operating costs through its products and services.
Equipped with the latest technical knowledge and experienced staff, Inova delivers customized professional turnkey implementation with cutting edge technology to its valued customers.
Inova Venture Pte Ltd
3 Lim Teck Kim Road #09-02.
Singapore
Singapore ,88934
Singapore
Phone: +65 63241377
Phone: +65 63241377
Site: http://www.inovaventure.com
Contact Person
Peng Leong Loo / Chief Operating Officer
Phone: +65-63241377
Phone: +65-96919441
- Hardware
- Hosted VoIP billing service provider
- SIP Billing
- VoIP Billing Software Provider
- Voip consulting
- Billing Software
- Consultancy Services
- H.323 VoIP Gateway
- Installation and Support Services
- IP devices
- Project Mangement Services
- SIP Softswitch & CPE
- SIP VoIP Gateway
- System Integration
- Cisco Systems
- Our Own ASP Solution
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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