innoTel Australia
innoTel provides VoIP solutions to small and medium businesses in Australia.
innoTel's Hosted PBX and VoIP services are flexible and can suit any business communication scenario and lower your ongoing phone costs. Reliability and quality is core to our service as we aim to improve business communications across Australia.
General office
innoTel
PO Box 16003, Collins Street West
Melbourne
Victoria ,8007
Australia
Phone: 1300 736 048
Site: https://innotel.com.au
Contact Person
innoTel Australia / Owner
Phone: 1300 736 048
innoTel
PO Box 16003, Collins Street West
Melbourne
Victoria ,8007
Australia
Phone: 1300 736 048
Site: https://innotel.com.au
Contact Person
innoTel Australia / Owner
Phone: 1300 736 048
- Hosted PBX Service Provider
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Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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