Infradapt United States

Infradapt provides comprehensive technology consulting and outsourcing solutions for businesses in a variety of industries. From fully-managed technology support to advanced VoIP implementation and regulatory compliance assessments, Infradapt is truly the

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General office

Infradapt
2 Penn Center Plaza, Suite 200
Philadelphia
PA ,19102
United States

Phone: 484-456-2000
Phone: 484-546-2020
Site: http://www.infradapt.com

Contact Person

Antonio Haddad / Managing Partner
Phone: 484-546-2020

Hardware
Voip consulting

Billing Software
Call Relay VoIP Solutions
Call Routing VoIP Solutions
Consultancy Services
Gatekeepering
H.323 Softswitch & CPE
H.323 VoIP Gateway
Installation and Support Services
IP devices
Project Mangement Services
SIP Softswitch & CPE
SIP VoIP Gateway
System Integration
Termination
Web Call
Web To Phone

Audiocodes
Cisco Systems
Quintum

Custom Open Source Billing Solution

Infradapt

IP Comsoft

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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