Infotel Russia
Aurora Communications, Ltd. - is an international telecommunication operator. The Holding is founded in 1999 and now includes the following companies: Aurora Communications UK, Aurora Communications USA, Infotel Data Communications and TASS-INFO (joint ve
Aurora Communications, Ltd. - is an international telecommunication operator. The Holding is founded in 1999 and now includes the following companies: Aurora Communications UK, Aurora Communications USA, Infotel Data Communications and TASS-INFO (joint venture with ITAR-TASS).The core of the network, designed by Cisco Systems` specialists in cooperation with engineers from INFOTEL, is topologically split into three big "stars", which are interconnected by dedicated fiber-optic channels with multiple backups. The first network management center is located in New-York and concentrates communication channels from the USA, Latin America and Japan, the second point of presence - in London - concentrates channels from European capitals. The third one - in Moscow - aggregates communication channels from Russian cities and Asian destinations.
8 Vvedenskogo Street
Moscow
,117342
Russia
Phone: +7 095 744 09 04
Phone: +7 095 744 09 18
Site: http://www.infotel.ru
Contact Person
Elena Sholina / Carrier Relations Manager
Phone: +7 095 744 09 04
- International VoIP Wholesale Provider
- Voip Termination ISP
- Termination
- Partnering for Origination and Termination
- Cisco Systems
- Oracle Based own system
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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