INFORYTEL Spain
Instalamos centralitas VOIP que se integran con líneas analógicas, RDSI, móviles o VOIP consiguiendo el mejor precio posible en el gasto en telecomunicaciones.
General office
INFORYTEL
Av de hytasa 38
Sevilla
Sevilla ,41006
Spain
Phone: +34954635547
Contact Person
Gabriel Pérez Curiel / Gerente
Phone: +34609318010
INFORYTEL
Av de hytasa 38
Sevilla
Sevilla ,41006
Spain
Phone: +34954635547
Contact Person
Gabriel Pérez Curiel / Gerente
Phone: +34609318010
- Hardware
- Hosted PBX Service Provider
- Voip consulting
- Voip Termination ISP
Not data
Not data
Not data
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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