Infocomm Consultancy Ltd. United Kingdom

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Infocomm Consultancy Ltd.
Telehouse North Corriander Avenue
London
,e14 2aa
United Kingdom

Phone: +44 773 990 4727

Contact Person

Nihat Yilmaz / Managing Director
Phone: +44 773 990 4727

International VoIP Wholesale Provider

Call Routing VoIP Solutions
Consultancy Services
E1 Bulk Wholeseller
Termination

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Infocomm Consultancy Ltd.

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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