iNetEnterprise Canada Canada
We are a full service network consulting, design and training company specializing in a variety of high-end technologies. Our mission is to successfully integrate the latest network solutions into our customers core business processes. Our goal is to opti
We are a full service network consulting, design and training company specializing in a variety of high-end technologies. Our mission is to successfully integrate the latest network solutions into our customers core business processes. Our goal is to optimize and maximize our clients productivity and profitability by developing and implementing standard and customized network infrastructure strategies and solutions.
iNetEnterprise Canada
1 Yonge Street. suite 1801
Toronto
Ontario ,M5E 1W7
Canada
Phone: +1 416-214-4280
Phone: +1 416-839-1717
Site: http://www.inecanada.com
Contact Person
Faisal Khan / President/Network Architect
Phone: +1 416-839-1717
- International VoIP Wholesale Provider
- Internet Telephony Service Provider
- Hosted VoIP billing service provider
- Internet VoIP and Video Conferencing Service Provider
- Voip Termination ISP
- Network Service Provider
- Voip consulting
- Hardware
- SIP Billing
- Phone To Phone
- Phone To PC
- Fax To Fax
- Web Call
- Gatekeepering
- Outsourced Billing
- PC to Phone
- IP devices
- Web To Phone
- Data Conferencing
- Voice and Video Conferencing
- Termination
- Call Relay VoIP Solutions
- Call Routing VoIP Solutions
- Partnering for Origination and Termination
- Consultancy Services
- Installation and Support Services
- H.323 Wireless/ GSM VoIP Solutions
- Cisco Systems
- VocalTec
- Mera
- Antek
- IPCB.net
- Trabas
- MIND
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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