incovo United Kingdom
Specialists in business telephone systems, telephone system maintenance, mobile and landline call plans, SMS Solutions, business line rental, IP Office, Avaya Small Business, telephone system upgrades, imaging solutions (printers and photocopiers) and net
Specialists in business telephone systems, telephone system maintenance, mobile and landline call plans, SMS Solutions, business line rental, IP Office, Avaya Small Business, telephone system upgrades, imaging solutions (printers and photocopiers) and network security. Based in Livingston serving Lothian, Edinburgh, Glasgow throughout Scotland and the north of England, incovo are experts in communication infrastructure for businesses. We provide training, support,maintenance and consultancy. Avaya phone system suppliers, Authorised Konica Minolta Dealer
incovo
5 Nasmyth Court
Livingston
West Lothian ,EH54 5EG
United Kingdom
Phone: +44 845 450 8400
Site: http://www.incovo.com
- Cloud-based Unified Communications Service Provider
- Hardware
- Hosted PBX Service Provider
- Internet Telephony Service Provider
- Internet VoIP and Video Conferencing Service Provider
- Mobile VoIP
- SIP Billing
- Voip consulting
- Wireless Broadband
- Billing Software
- Call Center services
- Consultancy Services
- H.323 VoIP Gateway
- Hosted PBX
- Hosted VoIP
- Installation and Support Services
- IP devices
- PC to Phone
- PC to Phone, Phone To PC, Phone To Phone, Project Mangement Services, Termination, Web Call, Web To Phone
- Phone To PC
- Phone To Phone
- Sip Trunking
- SIP VoIP Gateway
- System Integration
- Virtual PBX
- Voice and Video Conferencing
- VoipSwitch
- SIP softphones
- IP PBX
- IP Phone
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
Canal West
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