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INAANI PTE LTD Afghanistan

INAANI PTE LTD

inaani

inaani pte ltd

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General office

INAANI PTE LTD
WCEGA Tower, 21 Bukit Batok Crescent,Unit 15- 84, Singapore 658065
Singapore
,658065
Afghanistan

Phone: +8801847003244
Contact Person

Nazmus Shams / Deputy Manager
Phone: +8801847003244
Phone: +6531586971
  • Mobile VoIP
Not data
  • iTele Switch
  • iTel Billing

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Silent Monitoring

Silent MonitoringFeature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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