In Tech Systems Company Hong Kong

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General office

In Tech Systems Company
Flt H, 10/F Haribest ind. bldg, Fo Tan, Hong Kong
Hong Kong

Hong Kong

Phone: +852 269 00 978

Network Service Provider

Web Call
Gatekeepering
Outsourced Billing
PC to Phone
vFone
IP devices
Web To Phone
Collaboration
Data Conferencing
Voice and Video Conferencing
Termination
Billing Software
Call Relay VoIP Solutions
H.323 VoIP Gateway
Matrix
E1 Bulk Wholeseller
Call Routing VoIP Solutions
Partnering for Origination and Termination
Project Mangement Services
System Integration
Consultancy Services
Installation and Support Services
H.323 Wireless/ GSM VoIP Solutions
H.323 Softswitch & CPE
SIP Softswitch & CPE
SIP VoIP Gateway

Cisco Systems

Java Based own system

APT Telecom Services Limited

Mountain Digital Information Ltd

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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