Imtecmed Spain

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General office

Imtecmed
C/Joan Maragall 101 bj. primera
Matar?
Barcelona ,8303
Spain

Phone: +34 937 981 708
Site: http://www.imtecmed.com
Contact Person

Antonio Casal / Director
Phone: +34 937 981 708
Phone: +34 699 709 443
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Intelligent ACD (Automatic Call Distribution)

Intelligent ACD (Automatic Call Distribution) The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.

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