Imtecmed Spain
General office
Imtecmed
C/Joan Maragall 101 bj. primera
Matar?
Barcelona ,8303
Spain
Phone: +34 937 981 708
Site: http://www.imtecmed.com
Contact Person
Antonio Casal / Director
Phone: +34 937 981 708
Phone: +34 699 709 443
Imtecmed
C/Joan Maragall 101 bj. primera
Matar?
Barcelona ,8303
Spain
Phone: +34 937 981 708
Site: http://www.imtecmed.com
Contact Person
Antonio Casal / Director
Phone: +34 937 981 708
Phone: +34 699 709 443
- Hardware
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Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
Wanatel
Leader in VoIP solutions for small, medium and big companies, Wanatel SA covers the world with subsidiaries in Europe, Asia and Pacific, USA and South Africa.
Our worldwide coverage enables to offer the best international telephony rates. Wanatel mana
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