IMS Assist United States
IMS Assist
IMS Assist
General office
IMS Assist
8866 Goose Landing Circle
Columbia
MD ,21045
United States
Phone: 202 730 9832
Site: http://imsassist.com/
IMS Assist
8866 Goose Landing Circle
Columbia
MD ,21045
United States
Phone: 202 730 9832
Site: http://imsassist.com/
- International VoIP Wholesale Provider
- Voip Termination ISP
- H.323 VoIP Gateway
- SIP VoIP Gateway
- Cisco Systems
- Billing system of own development
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
ELEXIM
We produce Windows XP based CallShop Billing for up to 8 Phones with LCD Displays which show the cost and the time.
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