The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
CallMyWay NY S.A., es una empresa costarricense que opera bajo las leyes costarricenses. Esta registrada en la SUTEL (superintendencia de telecomunicaciones de Costa Rica)