IM Telemedia Group SA Moldova

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General office

IM Telemedia Group SA
Alba Iulia 77 street
Chisinau
Chisinau ,2007
Moldova

Phone: 37322855541
Phone: 37322855541
Site: http://www.telemedia.md

Contact Person

Anatolie Bulgaru / manager
Phone: 37322855541
Phone: 37369555541

International VoIP Wholesale Provider
Internet Telephony Service Provider
Internet VoIP and Video Conferencing Service Provider
Network Service Provider
Voip Termination ISP

Call Routing VoIP Solutions
Collaboration
H.323 Softswitch & CPE
H.323 VoIP Gateway
H.323 Wireless/ GSM VoIP Solutions

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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