Iios Limited United Kingdom
iios Limited was formed in 2003 to provide international carrier services to and from the developing world. Today iios supports many UK and International service providers by enhancing their sales and marketing efforts and acting as an aggregator for thei
iios Limited was formed in 2003 to provide international carrier services to and from the developing world. Today iios supports many UK and International service providers by enhancing their sales and marketing efforts and acting as an aggregator for their traffic.
Iios Limited
Warwick Gardens
London
,W14 8QB
United Kingdom
Phone: 7974532171
Site: http://www.iios.com
- International VoIP Wholesale Provider
- Termination
- Cisco Systems
- Billing system of own development
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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