IIA Afghanistan

Welcome to IIA(Internet In Air), an Advanced Technology Architecture, Design and Consultancy group. IIA professionals have vast experience and have worked with International Multinationals and bear deployment & commercial experience Worldwide.

Welcome to IIA(Internet In Air), an Advanced Technology Architecture, Design and Consultancy group. IIA professionals have vast experience and have worked with International Multinationals and bear deployment & commercial experience Worldwide.

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General office

IIA
Kandahar

Afghanistan

Phone: +92 300 923 9355
Phone: +92 300 923 9355
Site: http://www.internetinair.com
Contact Person

Qasim Khan / BDM
Phone: +92 300 923 9355
Phone: +92 300 923 9355
  • Voip Termination ISP
  • Phone To Phone
  • Cisco Systems
  • Quintum
  • PortaSIP
  • Billing system of own development

Providers in database: 6433
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Silent Monitoring

Silent MonitoringFeature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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